Returns & Exchanges
At Pasteur Pharmacy, we want you to be completely satisfied with your beauty and grooming purchases. If you are not happy with your order, you may return unopened and unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Contact our customer service team with your order number and the list of items you wish to return to receive a Return Authorization Number.
Prepare Your Package
Securely pack the unused items in their original boxes, ensuring all safety seals are intact, and include a copy of your receipt or packing slip.
Ship the Items
Affix the provided return label or ship the package via a trackable carrier to our New York warehouse location.
Receive Your Refund
Once our team inspects the items to confirm they are in resellable condition, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing