Frequently Asked Questions
Everything you need to know about your luxury grooming and apothecary experience.
What is the standard shipping timeframe for orders?
We typically process and ship orders within 1-2 business days. Standard shipping within the continental United States usually takes 3-7 business days depending on your location.
Do you accept returns on beauty and grooming products?
Due to the personal nature of our products, we can only accept returns on unopened and unused items in their original packaging within 30 days of purchase. For hygiene reasons, used products cannot be returned.
Are the products sold on Pasteur Pharmacy authentic?
Yes, we are an authorized retailer for every brand we carry. We source our inventory directly from the manufacturers or their authorized distributors to ensure 100% authenticity and freshness.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to change or cancel an order, please contact our customer service team immediately. Once an order has reached the shipping floor, we are unable to make further modifications.
Do you offer international shipping?
Currently, we ship to addresses within the United States and its territories. We are looking into expanding our shipping capabilities to international customers in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.